Shipping policy
Thank you for shopping with siudrops . We are committed to delivering your order safely and on time. Please read our Shipping Policy carefully before placing an order.
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders are processed Monday through Saturday (excluding public holidays).
- Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details.
Shipping Time
Estimated delivery times are as follows:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 Business Days |
| Other Cities | 4–7 Business Days |
| Remote Areas | 5–10 Business Days |
Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
- Free Shipping on eligible orders (if applicable).
- Standard shipping charges will be displayed during checkout for orders that do not qualify for free shipping.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment.
If you do not receive tracking information within 48 hours after your order is shipped, please contact our customer support team.
Delivery Attempts
Our courier partners will usually make 2–3 delivery attempts. If the order cannot be delivered after multiple attempts due to incorrect address, customer unavailability, or refusal to accept the package, the shipment may be returned to us.
Additional shipping charges may apply for re-shipping.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for delays or failed deliveries caused by:
- Incorrect or incomplete address
- Incorrect phone number
- Customer unavailable during delivery
Please contact us immediately if you need to update your shipping details after placing an order.
Cash on Delivery (COD)
If Cash on Delivery is available:
- Please keep the exact payment amount ready.
- COD availability may vary depending on your location.
- We reserve the right to refuse COD service for certain locations or customers with repeated order refusals.
Delayed Deliveries
While we strive to deliver all orders on time, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Courier partner delays
- High order volumes
- Government restrictions
We appreciate your patience in such situations.
Damaged or Missing Items
If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the package and product
- A brief description of the issue
We will investigate and provide an appropriate resolution.
International Shipping
Currently, we ship only within India.
If international shipping becomes available in the future, this policy will be updated accordingly.